Any Book rewards points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
Returns/Exchange at Crossword stores:
If you return any merchandise purchased on Crossword.in at any Crossword store, you shall be issued a Crossword credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Crossword store within 6 months.
Please note that the original Crossword credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
Crossword credit note can only be used to pay for purchases at Crossword stores, and cannot be redeemed against purchases made on Crossword.in.
The issue of Crossword credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Crossword for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit/ debit card or through any other means.
Returns/Exchange through courier collection:
If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
Exchanges through courier collection shall only be done, for merchandise with exactly the same price as the merchandise being returned. Please indicate clearly the replacement merchandise requested and our Customer Care Associate will check and confirm if the merchandise is available in stock and whether the exchange can be made.
Please call at 1800 3000 1203 /022 4249 8060 9:30 am to 7:00 pm Monday to Friday OR mail us at firstname.lastname@example.org if you have any queries or concerns about our returns and exchange policy.
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