Merchandise related Queries Payment / Tender related Queries Cancellation / Returns / Refund related Queries Privacy / Security related Queries Shipping related Queries Registration related Queries Book Rewards Program related Queries Book Rewards Points Redemptions Queries
a) To be able to shop at Crossword.in, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India. b) You need to have a valid credit card or debit card (VISA or MASTERCARD) or American express card. c) We currently deliver to major cities in India. Type your pincode on the home page to check Pin Codes we deliver to. How do I shop at testcrossword.buildabazaar.com? a) You can visit our How to shop section accessible from the link at the bottom of any page.
a) Yes, you need to provide an Indian delivery address. To check whether we deliver to the required pin code just type your pincode on the home page. You can provide a billing address as a non Indian address.
a) You can either call us on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday and speak with our customer care representative or write to us at estore@Crossword.in for any queries about Crossword.in, or your order. To provide feedback on our website and services please provide your comments on the “contact us” page which is available on the Home page top links or the feedback link on the footer page. b) Typically customers contact us for the following:
Password related queries; Login related queries; My account / profile change queries; Payment related queries; Merchandise / product related queries; Website navigation related queries; Pricing, promotion, discount related queries; Delivery related queries; or Anything that the customer may wish to clarify about Crossword.in
a) We take extreme care to not spam our customer’s mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add Crossword mail ids (estore@Crossword.in and noreply@Crossword.in ) into your trusted sender list
a) Based on the choices you have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc. Rediff mail Go to junk folder Select the mail from Crossword Click on ‘This is not spam’ button at the top of the page to add Crossword into your trusted source. Gmail From your Gmail inbox, open the email you have received Click on the arrow next to the reply button on the top right hand corner of the email From the drop down menu, click on "Add sender to contacts" Alternately, you can go to the spam folder, select the mail from Crossword and then click ‘Not spam’ button to add Crossword into your trusted source. Hotmail / MSN Mail Once signed in, click ‘Options' in the top right of your screen On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section Click on 'Safe senders' Add the address or domain name, and click ‘Add to list' Yahoo Mail Click on 'Contacts' in the menu on the left of the page Click 'Add contacts Add Name and email address Save contact details b) If you no longer want to receive emails from us, you can either call us on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday and speak with our customer care representative or write to us at estore@Crossword.in. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
a) We introduce various promotions from time to time. To enable you to take benefit of these promotions, you are provided with relevant promotion coupon codes. b) In order to take benefit of the discount / promotion, you will need to enter the promotion coupon code in the space provided for it in your billing page, and click the “Apply” button next to it. c) Your coupon will be applied ONLY after you confirm your order by clicking on the Pay button once you have done the payment. d) You can also apply multiple Coupons. If you want to apply more Coupons, then while on billing page, enter the new Coupon code and click on the Apply button again. e) The Coupons are invalidated if such merchandise in the order/ such entire order is cancelled, that mean you will get only the net amount [less of coupon discount] in case of a return, refund or cancellation. F) Some offer cannot be clubbed with other offers i.e. you cannot apply a non combinable coupon with any other offer. The non combinable coupon can be applied only individually to a billing.
a) Our site is compatible on multiple operating systems (Windows, Linux, Mac, Mobile & their clones) and can be viewed using the latest stable versions of any of the following browsers. The site is optimized for 800 X 600 resolution Internet Explorer 8 Firefox Safari & their various versions Chrome
a) Crossword.in offers the same quality of merchandise as sold in Crossword physical stores, and the prices may vary on the Crossword.in. However, we are currently not offering the complete range of merchandise available in our store, on our website, though we are continually expanding the range.
a) You can directly search for the merchandise you are looking for through the search field provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired merchandise.
a) Currently we accept VISA & MASTER Credit Cards and Debit Cards (if your issuing bank has enabled them for online transaction) & American Express Cards, Net Banking with more than 40 Banks, Cheque or DD in the name of Crossword Bookstores limited.
a) Yes you can buy a physical (paper) gift voucher online, however, it is meant to be redeemed at any of our stores across India and hence not redeemable online. You may check the link Crossword Stores for addresses of Crossword stores. b) Gift vouchers once ordered cannot be cancelled or returned
a) Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, You shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered shippment.
a) If the merchandise is “out of stock” when you are trying to add it to your shopping cart, you will be informed immediately and the merchandise won’t get added to the shopping cart. You can add such merchandise to your wish list & press the button” tell me when in stock”, by doing so you will get an email from us when the merchandise is available. b) However, if the merchandise goes out of stock after it has been added to your shopping cart but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your cart before proceeding to check out. c) If a merchandise goes out of stock after you have placed your order and received an order-confirmation, then we will put forward our best attempt to fulfill the order by sourcing the selected merchandise. In the event that we are unable to source it for you, or if it is likely to take longer than 9 days to ship, we will inform you about the delay and cancel the merchandise, and reverse any charges made to your credit / debit card against that merchandise.
a) Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the Book rewards Membership or Gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the “Track your order” link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. b) However, additions to an order, or changes to the merchandise ordered, are not possible.
a) You can change the shipping address before your order is billed and shipped by calling Customer Care on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday. We will do our best to ship to the new address.
a) Yes, for most merchandise, you can exchange unused merchandise. Some merchandise are excluded from this for hygiene reasons. For details on which merchandise cannot be exchanged or returned, please refer our returns policy.
a) You may return merchandise to us in the following ways:Can I return or exchange a merchandise by mail/ courier? a) Yes, this is possible, you will need to call our Customer Service Representative and register your request. You would be provided a Return request ticket number, which you will need to use in your future correspondence. After we receive your request, we would get in touch with you and explain the process of returning the merchandise through courier. For details, please refer to our returns policy. Most merchandise are returnable in our stores; to check which merchandise cannot be returned in our stores please call our customer care on 1800 3000 1203 / 022 4249 8060. You may visit any Crossword store in India, and return the merchandise in unused, saleable condition, along with the original sale invoice, or You may call Crossword.in customer support care on 1800 3000 1203 / 022 4249 8060, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. In some cases you will have to courier us the merchandise. For Details please refer our returns policy.
a) Yes, most merchandise are returnable in our Stores, to check which merchandise cannot be returned in our stores please call our customer care on 1800 3000 1203 / 022 4249 8060. b) For details please refer our returns policy.
You may call Crossword.in customer care on 1800 3000 1203 / 022 4249 8060, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. In some cases you will have to courier us the merchandise.
a) You will receive your money in the same manner in which you paid at the time of purchase. However, for returns in any Crossword store check the Store returns policy. Most merchandise are returnable in our stores, to check which merchandise cannot be returned in our stores please call our customer care on 1800 3000 1203 / 022 4249 8060. You may visit any Crossword store in India, and return the merchandise in unused condition, along with the original sale invoice. If you return any merchandise purchased on Crossword.in at any Crossword store, you shall be issued a Crossword credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Crossword store within 6 months. Please note that the original Crossword credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed. We do not issue duplicate credit notes. The Crossword credit note can only be used to pay for purchases at Crossword stores, and cannot be redeemed against purchases made on Crossword.in. The issue of the Crossword credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Crossword for the return of the merchandise, regardless of whether the payment for the original purchase was made by a credit/ debit card or through any other means.
a) Please be assured that we do not receive/ store your card details. When you enter the card details you are redirected to the Axis bank (erstwhile UTI Bank) secure payment site. Axis bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please also refer Secure Shopping
a) Expected time taken to dispatch the shipment is given against each merchandise on the respective merchandise details page. Typically all Mumbai deliveries are completed within 3-5 days post shipment and outside Mumbai deliveries are completed within 4-5 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
a) Our shipping company will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.
a) We always strive to ship your entire order at the earliest. In some cases, however, some merchandise may not be ready to ship immediately, and so we may ship a partial order of the merchandise which are ready to ship. The remaining merchandise shall typically be shipped as soon as they become available, but not later than 9 days from your order. If we are unable to ship the merchandise within 9 days from your order, we will automatically cancel the unshipped merchandise and inform you about the same. For more details check order status in the My account section.
a) If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. b) If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 14 days of receiving the package. With an exception of a few merchandise we have a 14 days return / exchange policy. For details please refer our returns policy.
a) Yes, you can change your delivery / shipping address, only till such time that we have not billed and shipped your order. You would have to call customer care on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday and request for an address change.
a) Please call us at Customer Care to advise us about such exceptions, and we shall try our best to accommodate your instructions. However, we cannot hold orders for shipment beyond 9 days from the date of the order.
a) We charge for shipping unless otherwise specified. Our shipping charges vary based on factors such as number of merchandise ordered, type of merchandise ordered and delivery destination. For more details please refer our shipping policy. Please note we do not charge additionally for any octroi amount levied on the delivery, and so please do not make any payment to the person delivering your order.
a) Our prices do not include shipping charges and tax on shipping charges. However, they include merchandise cost and any governmental levies on the merchandise cost e.g. VAT. b) The shipping charges and service tax on shipping charges is added to your order amount on the billing page, after you have indicated the recipient’s shipping address. View our shipping charges
a) If you are a Registered customer you can login & check your order status on our website testcrossword.buildabazaar.com in the My account section. For Guest orders, Pls call our customer service no’s 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Fridayand they will guide you on your order status.
a) All orders usually ship within 3-5 working days after you place the order. However, sometimes orders get delayed due to stock unavailability. For your specific order, click here to check the “Track your Order”.
a) If you are not satisfied with your purchase for any reason, and wish to return the merchandise as per our Returns Policy through courier pickup arranged by us, you do not have to pay any courier charges for the return shipment.
a) If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. b) If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 14 days of receiving the package. With an exception of a few merchandise we have a 14 days return / exchange policy. For details please refer our returns policy. Please refer our shipping policy and returns policy for details.
a) You can cancel your order before it is shipped. With an exception of a few merchandise which cannot be cancelled we will refund the full amount charged to your card. For more details please refer our shipping policy and returns policy.
a) We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered.
a) You can report this incident by contacting us on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday and speak with our customer care representative or write to us at estore@Crossword.in or provide your comments with full details of your address and PINCODE on feedback page. We will revert to you within 3 working days.
b) Also, please check the PINCODE you have entered. The pin code should be numeric & not have any spaces.
a) You have the option to indicate in the shopping bag, by clicking the ‘gift wrap’ box, if you would like any merchandise to be gift wrapped. We do not charge additionally for gift wrapping. However, please note the gift wrapped merchandise will be packaged inside our regular packaging to ensure that it is not tampered with, or damaged in transit. You can also type the gift message in the space provided in the billing page.
a) Usually registrations do not expire. However, if your account is in-active for a fairly long period we may suspend it or de-activate it, in which case, you can contact our Customer care representative on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Fridayto activate the account. They will reactivate your account after verification of some details to confirm your identity.
a) As a registered member you enjoy following benefits:Can I cancel my registration any time? a) Yes, you can cancel your registration at your wish. You will need to contact our Customer Service Representative on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Fridaywith a request and reason for cancellation and we will do the needful within 15 working days.
Express Checkout - Sign in and proceed to checkout for quick ordering. Order History - Review the details of your Order history and status. Address Book - Create and save addresses of your family & friends for faster check out. Exclusive offers and Fests - participate in exciting promos and festivals and win fabulous deals only as a Book Rewards Member.
a) We can help you retrieve your password if you go to the “forgot password” link on the Login page, and enter your email ID registered with us. We will email your password to the email ID provided after some validations.
a) Yes, if you are above 18 years of age, you can join the “Books Rewards program” [BRP] by paying a nominal fee of Rs.200/-[Rupees one hundred and seventy five] (inclusive of service tax). As a BRP member, you get exclusive offers and benefits apart from loyalty points that can be redeemed to buy merchandise from any of our stores. For more details on the Books rewards program please click the Book Rewards Page here.
a) Yes you should ideally have only one Book rewards number, that way you earn points faster and upgrade faster. Do remember to enter your 10 digit Book rewards number on the billing page during checkout in the space provided, so that we are able to award the Book rewards points to your account.
a) You online account id at www.crossword.in is different from your “Book rewards” account. You do not need to be a Book rewards member to create a Crossword.in account. However, if you are a Book rewards member, you should provide your Book rewards account details at the time of buying online on the billing page during checkout, in order to accrue points online.
a) As a Book rewards member you enjoy similar benefits online as you would in the store. Additionally, we may sometimes have special promotions for Book rewards members only, which will be communicated at the appropriate time.
a) We will need more details to provide you the specific answer, kindly contact us on 1800 3000 1203 / 022 4249 8060 9:30 am to 7:00 pm Monday to Friday and speak with our customer service representative or write to us at estore@Crossword.in or provide your comments with full details of the transaction and order number on the feedback page. We will revert to you within 3 working days.
a) To earn points for your online shopping, you will need to provide your 10 digit Book rewards program membership number on the billing information page at the time of check out. If you are still carrying a 13 digit BRP no, then please contact the nearest Crossword store to exchange your 10 digit BRP card.
You online account id at www.crossword.in is different from your Book rewards account. You do not need to be a Book rewards member to create a Crossword.in account. However, if you are a Book rewards member, you should provide your 10 digit Book rewards account details at the time of buying online on the billing page during checkout, in order to accrue points online. You will not be able to redeem your BRP points online, for redeeming the points you will have to visit your nearest crossword store.
Your credit/debit Card or Net banking Account will be authorized for the full value of your order. Under no circumstances will you be charged for more than the total order value. Customers who enroll online for the Books Rewards Program (fees as applicable) are not auto linked for earning the BRP points as of now and have to enter the Book rewards 10 digit account no at the time of buying online on the billing page during checkout in order to accrue points online. (Registration with Crossword.in does not make you eligible for Books rewards benefits, until you enroll for the Books rewards program membership).
a) Most merchandise are returnable in our stores, to check which merchandise cannot be returned in our stores please call our customer care on 1800 3000 1203 / 022 4249 8060. Please feel free to get in touch with the store within 14 days of purchasing the package. With an exception of a few merchandise we have a 14 days return / exchange policy at store. In case your return / cancellation request is accepted as per our store return’s policy, then a credit note for the equivalent value will be issued to you. The credit note is valid for a period of 6 months from