Customer Care

Enhancing your online shopping experience with our customer care 

Crossword Customer Care

At Crossword our endeavor is to offer you a safe, reliable and comfortable shopping experience. However, despite our best efforts, things sometimes do go wrong. We promise to rectify any service failure as promptly as possible. So please do let us know if you are in any way unhappy with our service or with your purchases at Crossword. 

Your feedback is important to us. So please write to us with any complaints, suggestions or comments you may have at estore@crossword.in. You can reach us at our customer care number (1800 3000 1203 /022 4249 8060)

9:30 am to 7:00 pm  Monday to Friday, or you may email us at estore@crossword.in. We will make all attempts to respond to you within one working day.

You may contact our customer care for anything pertaining to crossword.in. Typically customers contact our customer care for:-

1.    Password related queries;

2.    Login related queries;

3.    My account / profile change queries;

4.    Payment related queries;

5.    Merchandise / product related queries;

6.    Website navigation related queries;

7.    Pricing, promotion, discount related queries;

8.    Delivery related queries; or

9.    Anything that the customer may wish to clarify about Crossword.in

To enable us to respond quickly and effectively, in any communication with us, please provide information such as Order Number, Invoice number, Book Rewards Programme [BRP] number etc. The more information you provide, the quicker we will be able to respond to your query.

Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions (FAQ’s) with our answers to them. You can find those in the FAQs Section.